Humanizing AI: putting people at the heart of customer experience
AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
Innovating in Asia: exploring the key drivers for growth
Communications service providers in Asia are at the forefront of innovation in developments such as 5G, AI and autonomous networks
Telco Revenue Growth: Is B2B a beacon of light?
Revenue growth is still challenging for communications service providers, but there are some glimmers of light, particularly in B2B services
Managing the economics of hybrid cloud: striking a balance to optimise operations
CSPs’ cloud deployments are integral to shaping future network architecture, but achieving transformation involves balancing cost considerations against performance and strategic decisions.
FROM THE COMMUNITY
Autonomous Networks Project
Pieter Pabst from STL
Arnold Buddenberg
Lejla Pljevljak-Rašidagić
Brian Coombs
